FAQs
My Order We will email you a shipment notification along with a tracking number as soon as
your package ship If you place an order after 8AM, you’ll have until 6am the next day to request a
cancellation by contacting us via email. Please note that once you receive a tracking
we cannot guarantee the cancellation Please contact us within five (5) business days from the date of invoice at
info@ysparkusa.com If you place an order after 8AM, you’ll have until 6am the next day to request a
change of address by contacting us via email. Please note that once you receive a
tracking we cannot guarantee a change of address Given increased volume, please allow 3-5 business days for deliveries once your order has
been shipped. Please contact us within five (5) business days from the date of invoice at
info@ysparkusa.com
SHIPPING AND RETURNS
Once a package is delivered back to us it would take 3-5 business days for us to
process and issue a refund
For more information on our return policy, please click here Shipping will be calculated at checkout based on weight and destination
Currently we do not offer international shipping We offer free economy shipping for orders of $99 and up; economy shipping
takes 3-5 business days.
Once a package is delivered back to us it would take 3-5 business days for us to
process and issue a refund PRODUCTS
Choosing the right brush depends on many factors such as the length and texture of
your hair. We recommend consulting your Hairdresser to choose the ideal brush
Use disinfectant wipes to clean. Do not soak in chemicals
OTHERS
