Our Return Policy

All sales are final.

By placing an order, you agree to the terms below. 

This policy is strictly enforced.
YS Park does not accept returns or exchanges under any circumstances, including but not limited to:
● Products that have been opened, used, tested, or handled
● Products accidentally dropped, damaged, or altered after delivery
● Incorrect purchases made by the customer
Once an order has been delivered, it is considered accepted.

Incorrect Item Received

• If you believe you received an incorrect item due to a fulfillment error, you must contact Customer Support within 48
  hours of delivery.
  To request review, email info@ysparkusa.com and include:
  ● Clear images of the item received
  ● Images of all original packaging
  ● Images of the shipping label
  ● Your order number
• Damage caused by excessive heat or improper blow-drying technique is not covered as a product defect
  

All claims are subject to verification and approval.

If the claim is approved:

● A prepaid return shipping label will be issued
● The incorrect item must be returned unused and in original condition
● Upon receipt and inspection, we will either:
○ Ship the correct item, or issue a refund No replacements or refunds will be issued until the incorrect item is received and verified.

Chargebacks & Disputes

Orders shipped to freight or mail forwarding companies are considered delivered once received by the forwarding service. We are not responsible for loss, damage, missing items, or delays that occur after delivery to a forwarding company.
Orders delivered to forwarding companies are not eligible for refunds, replacements, or chargebacks related to post-delivery issues. By placing an order with a forwarding address, the customer agrees to these terms.

Any chargeback or payment dispute filed without first contacting Customer Support and completing the required verification process will be disputed. We will submit order records, delivery confirmation, and inspection documentation to the payment processor as evidence.